Privacy Policy
Effective date: June 30, 2026
This Privacy Policy explains how TikViewer collects, uses, shares, and protects information when you use our website, products, and services.
Who we are
TikViewer is operated by [COMPANY LEGAL NAME], located at [COMPANY ADDRESS] ("TikViewer", "we", "us"). For the purposes of applicable data protection laws, we are the controller of personal information processed through the service. You can reach us about privacy matters at hello@tikviewer.org.
Information we collect
We collect information you provide directly, such as account details, billing information, prompts, uploaded media, support messages, and other content you choose to submit.
We also collect usage and device information automatically, including log data, browser type, IP address, pages viewed, referral URLs, and approximate location derived from technical signals.
How we use information
We use information to:
- Provide, maintain, and improve the service.
- Create and manage accounts.
- Process payments, credits, subscriptions, and refunds.
- Generate, store, and deliver user-requested content.
- Detect, prevent, and respond to fraud, abuse, security incidents, and policy violations.
- Communicate service updates, support responses, and administrative notices.
- Analyze usage trends and improve product performance.
User content
Prompts, uploaded files, generated outputs, and related metadata may be processed to deliver the features you request. You are responsible for ensuring that you have the rights and permissions needed for any content you submit.
AI training and model processing
To generate the content you request, your prompts and uploaded media are sent to the third-party AI model providers that power the service, who process them under their own terms to return outputs to you.
We do not use your prompts, uploaded media, or generated outputs to train our own foundation models, and we do not sell this content. We may use aggregated or de-identified usage data that does not identify you to operate, secure, and improve the service.
Legal bases for processing (EEA/UK)
Where the GDPR or UK GDPR applies, we process personal information on one or more of these legal bases: performance of our contract with you, your consent, our legitimate interests in operating and securing the service, and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time without affecting prior processing.
Cookies and similar technologies
We use cookies and similar technologies to keep you signed in, remember preferences, secure the service, measure usage, and support payment and analytics integrations. See our Cookie Policy for more information.
How we share information
We may share information with service providers that help us operate the service, including hosting, storage, analytics, payments, email delivery, security, and customer support providers.
We may also disclose information when required by law, to protect rights and safety, to enforce our terms, or as part of a merger, acquisition, financing, or sale of assets.
Data retention
We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. Retention periods may vary depending on the type of information and the context in which it is used.
Security
We use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and privacy rights
You may update account information, manage cookie preferences where available, request support, or ask us to delete certain information. Some information may be retained when required for legal, security, fraud prevention, or accounting purposes.
Depending on where you live, you may have rights to access, correct, delete, port, or restrict the processing of your personal information, to object to certain processing, and to withdraw consent. Where the GDPR or UK GDPR applies, you also have the right to lodge a complaint with your local supervisory authority.
If you are a California resident, you may exercise rights under the CCPA/CPRA, including the right to know, delete, and correct personal information, and the right to opt out of the "sale" or "sharing" of personal information. We do not sell personal information for money. To the extent any analytics or marketing measurement constitutes "sharing" under California law, you may opt out by contacting us at hello@tikviewer.org or using available cookie controls.
To exercise any of these rights, contact us at hello@tikviewer.org. We will not discriminate against you for exercising them, and we may need to verify your identity before responding.
Children's privacy
The service is not intended for children under 13 (or under 16 in the EEA and UK, where a higher age applies), and we do not knowingly collect personal information from children below the applicable age. If you believe a child has provided us personal information, contact us at hello@tikviewer.org so we can delete it.
International use
Your information may be processed in countries other than where you live. Those countries may have data protection laws that differ from the laws in your jurisdiction.
Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify users or update the effective date above.
Contact
If you have questions about this Privacy Policy, contact us at hello@tikviewer.org or through the support channel provided in the service.